Review of Air Conditioning Concepts on Oahu, Hawaii
I thought these guys were good. Now I know better. They didn't do a static pressure test when installing a new unit in my house and then right after the 1 year check up they did the motor fried. Turns out it was because of high static pressure when bedroom doors were closed. I solved that by putting in jump ducts in the doors (allowing air to pass through the doors when closed). They should have known this would blow the motor out, and of course it happened days after the 1 year warranty on labor was up so they tried to charge me for an issue they caused.
Fast forward another year and the unit leaked all over my ceiling. Turns out they cut the drain pan to make a pipe fit. That's like cutting a hole in the side of your swimming pool. It's fine until there's water in it! So they tried to hide it with glue. The glue didn't hold and it leaked all over. So I had them back out to fix their mistake and they used it to upsell me on a better drip pan.
Okay, I'll bite if the pan is better (metal vs plastic) but you should have offered it for free for my trouble. Then, they cut corners installing it and left 8" holes from the return air box open to my hot attic. Now my AC just wouldn't cool the house. Only because I checked did I find the 8" holes which were letting in 120 degree attic air and thus not cooling down. Worse, it was letting dust and insulation filled air into my house (not good when you have a child with breathing issues).
So I had to have them back out again to fix their crappy work. I asked Merill, the owner, to come and supervise but he refused and instead sent the same moron that caused the issues in the first place (on his last day of work no less). Everybody I've ever had from that company is a joke and every time it's a new person because the other person no longer works there (which speaks volumes).
After several works and several trips they finally fixed it, but only because I had to babysit them and watch their every move. I'd let an untrained monkey fix my AC before I let these guys near it ever again. Find some other company, any other company!
